Data protection statement
We, at Viessmann Climate Solutions SE, take the protection of your personal data very seriously and strictly adhere to data protection regulations. Personal data is only collected on this website as required for technical administration purposes. The data collected will never be sold or passed on to third parties for any other reason.
The statement below provides an overview of the type of data that is collected, the reason for its collection and how the company ensures its protection. This statement applies to all websites for which Viessmann is responsible. Viessmann websites may contain links to the websites of other providers, which are not covered by this data protection statement.
Data processing on this website
Viessmann automatically collects information which your browser transmits to us and saves it in our server log files. This information consists of:
- Browser type/version
- Operating system used
- Referrer URL (the site previously visited)
- Host name of the computer accessing our site (IP address)
- Time of the server request
Viessmann cannot use this data to identify specific individuals. This data is not combined with other data sources. The data is used only for internal statistical evaluation.
Cookies and use of analysis tools
Viessmann also uses analytical tools for this purpose, e.g. Webtrends or AppSee. The data provided and used is collected and saved completely anonymously. This data may under certain circumstances also be saved outside Germany or the European Union.
You can prevent such data being transmitted via corresponding settings in your browser or app, or the executing operating system environment (iOS, Android), but this may lead to problems with retrieval or operation, or with the functionality of the offered content or service in some cases.
Use and transfer of personal data
If you have provided us with personal data, we only use this to answer your queries, to process contracts concluded with you, for technical administration and for the login in the trade partner area.
Your personal data is only passed on to third parties or otherwise transferred if this is required to process the contract (especially transferring order details to suppliers), for invoicing purposes, or if you have previously given your consent. You have the right to revoke your consent with future effect at any time.
Your personal data is deleted if you revoke your consent to its storage, if the information is no longer required in order to fulfil the purpose intended by its storage, or if its storage is impermissible for other legal reasons.
For several functions, the websites use so-called "cookies". These are designed to make our website more user friendly, effective and secure. Cookies are small text files which are filed on your computer and saved by your browser. Most of the cookies we use are "session cookies". These are deleted automatically after your visit. Cookies do not cause any damage to your computer and do not contain any viruses.
Right to information, deletion
You have the right to be informed, at any time, about any data stored concerning yourself, as well as its origin, recipients and the purpose of storage. In addition, pursuant to the requirements of legal regulations, there is a right to correct, block and delete personal data.
Your trust is important to us. We would therefore like to be accountable to you at any time regarding the handling of your personal data. If you have any questions which have not been answered by this data protection statement, or if you would like further information about any particular point, please contact us:
Viessmann Werke GmbH & Co. KG
35108 Allendorf (Eder)
Telephone: +49 (0) 6452 70-0
Fax: +49 (0) 6452 70-2780
We endeavour to make use of all technical and organisational options to store your personal data in such a way that it is not accessible to third parties. In communication via email, we cannot guarantee full data security, and therefore recommend you send confidential information by post.